Refund policy

Refund  Policy

Last updated: August 13, 2026

Thank you for shopping with Whisperwake. We want you to be happy with your purchase. If you're not fully satisfied, please review our policy below.

100-Day Return Window

You have 100 days from the date you receive your item to request a return or refund. After 100 days, we're unable to offer a refund or exchange.

Eligibility

Returns are reviewed on a case-by-case basis. To help us process your request quickly, please include:

  • Your order number
  • The reason for the return
  • Photos of the item (and packaging, if relevant), especially for defective or damaged products

We reserve the right to approve, deny, or offer a partial refund depending on the condition of the returned item and the reason for return.

Return Shipping Costs

  • Defective or faulty items: We cover the cost of return shipping.
  • All other returns (e.g. change of mind): the customer is responsible for return shipping costs.

Defects & Warranty

If your Whisperwake watch arrives damaged, stops working properly, or has a manufacturing defect within the 30-day window:

  1. Contact us at whisperwakewatch@gmail.com with your order number, a description of the issue, and photos or a short video showing the fault.
  2. We'll review your claim and, once confirmed, offer a free repair, replacement, or full refund, at your choice where possible.
  3. Return shipping for confirmed defects is on us — we'll provide a prepaid label or reimburse reasonable shipping costs.

This defect coverage applies to manufacturing faults and does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

How to Start a Return

  1. Email whisperwakewatch@gmail.com with your order number and reason for return.
  2. We'll review your request and let you know if it's approved, and provide instructions on where to send the item.
  3. Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund.

Refunds

If approved, your refund will be issued to your original payment method within 5-10 business days. Please note it may take additional time for your bank or card provider to process and post the refund.

Non-Returnable Situations

We may decline a return if:

  • The request is made after the 100-day window
  • The item shows damage not covered under our defect policy (e.g. from misuse or accident)
  • The claim appears fraudulent or the item doesn't match what was purchased

Contact Us

for all return enquires, please contact: 

whisperwakewatch@gmail.com